Moderación y Transparencia

1. Moderation commitment

The Platform [NOMBRE DE LA SOCIEDAD, S.L.] operates as an intermediary service under Law 34/2002 (LSSI) and Regulation (EU) 2022/2065 on Digital Services (DSA). We apply an active and transparent moderation procedure to prevent illegal content from circulating, in particular: any content involving or suggesting minors, non-consensual material, identity impersonation and fraudulent advertising.

2. How to report illegal content (report)

• A report button is available on every ad, profile, review and message.
• Also by email to [EMAIL DENUNCIAS], stating the content URL and an explanation of the reason.
• Reports contain: the reporter's identity and contact details, a description of the allegedly illegal content, its exact location (link) and the good-faith motivation.
• Processing deadline: 24 working hours. Notices concerning minors or exploitation are prioritised immediately and reported to the law enforcement authorities.

3. Moderation decisions and statement of reasons

Every removal, hiding or restriction of content is communicated to the affected person, stating: the reported fact, the reason for the decision (reference to the breached terms or the law) and the available remedies. Every decision is recorded with its justification, in compliance with DSA art. 17, and decisions on content are communicated to the EU transparency database where applicable.

4. Complaints and appeal

Users affected by a moderation decision (or who consider their report was mishandled) may file a complaint through the support channel. Complaints are resolved within a maximum of 14 days with a reasoned decision, and there is a right of appeal reviewed by a team other than the one that took the initial decision. This also applies to classified ads: advertisers appeal from their panel and guests without an account by email, stating the ad number and the email used to publish it (or with their editing key).

5. Repeat offender policy

Users or Creators who repeatedly publish illegal content or seriously breach the terms will be progressively suspended: warning → temporary suspension → permanent account closure, according to severity and repetition. Cases involving minors or exploitation mean immediate closure and communication to the authorities, with no possibility of future registration.

6. Restrictions for system abuse

The Platform suspends the functions of anyone abusing reports (manifestly unfounded or excessive notifications) in accordance with DSA art. 23.

7. Transparency report

We will publish at least once a year a transparency report with: the number of reports received, moderation actions by reason, the percentage of appeals upheld, the means of appeal and the countries of origin of the notifications. The most recent report is available on this page.

8. Authorities and contact point

Single contact point (DSA art. 11 obligation): [EMAIL DENUNCIAS] — also valid for judicial and police authorities, which may use the enabled direct cooperation channel. This contact point allows recipients of the service to communicate with us directly, quickly and by electronic means.

9. Protection of minors (commitment)

The Platform absolutely forbids content representing or suggesting minors. We adopt: age verification of Creators and users (18+ access wall), apparent-age review of photos during moderation, technical filters, and immediate removal and reporting to the authorities of any suspicious content. If you detect such content, report it immediately — do not share or download it.

Last updated: [FECHA]